1. Information we collect
We collect data needed to run your account, process orders, prevent fraud, and provide support.
- Account data: username, email address, encrypted credentials, role and status.
- Order data: products purchased, quantity, totals, payment state, and transaction references.
- Support data: ticket subject, content, and message history.
- Technical data: language, currency, device/browser details, and log timestamps.
2. How we use your data
We use your data strictly for operating and improving the service.
- Create and manage your account.
- Process payments and confirm purchases.
- Deliver Roblox-related digital items and order updates.
- Provide customer support and ticket follow-up.
- Detect abuse, spam, fraud, and unauthorized actions.
3. Payments and security
Payments are processed by third-party processors such as PayPal and Braintree.
We do not store full card numbers or card security codes on our servers.
- Payment processors may collect their own fraud and compliance data.
- 3DS and other security checks can be triggered during checkout.
- Transaction IDs may be stored to reconcile orders and handle disputes.
5. Data retention
We keep account and order records for operational, anti-fraud, tax, and legal obligations.
Support conversations can be retained to preserve case history and quality control.
6. Your rights
You can request access, correction, or deletion of your personal data where applicable by law.
Some records may still be retained when required for legal compliance or dispute handling.
7. Policy updates
We may update this policy when features, providers, or legal requirements change.
The updated date at the top of this page reflects the latest published version.
Need help with privacy?
Open a support ticket and choose the account/privacy category. We will respond in your ticket thread.
Open support