Refund Policy

1. Scope

This policy applies to all purchases made through the store, including Robux, game passes, skins, and similar digital items.

2. When a refund may be approved

Refunds may be approved when delivery did not occur, payment was duplicated, or the order could not be fulfilled.

• Duplicate charge for the same order.
• Order canceled by store before delivery.
• Verified payment succeeded but item delivery failed after support review.

3. Non-refundable situations

Because products are digital, completed and correctly delivered orders are generally non-refundable.

• Delivered items accepted by customer account.
• Incorrect customer-provided Roblox username/ID causing failed delivery.
• Requests made after abusive behavior, fraud indicators, or policy violations.

4. How to request a refund

Open a support ticket and include the order number and issue details.

The support team may request additional verification before making a decision.

• Provide your order ID and payment reference.
• Describe what happened and when.
• Attach relevant screenshots when possible.

5. Review and processing time

Refund requests are reviewed in queue order unless escalated for risk/compliance checks.

If approved, processing time depends on the payment provider and banking network.

6. Chargebacks and disputes

If you open a chargeback without contacting support first, your account can be restricted while the dispute is investigated.

Fraudulent or abusive disputes may lead to permanent account restrictions.